Receiving visitors

Coronavirus update: visitors

Visitors who are visiting inpatients who are on the respiratory pathway or at a high-risk of infection due to immunosuppression will be asked to wear a mask when they are with the patient and whilst in the hospital.

Children will only be permitted to visit (outpatients and inpatients) if accompanied by a responsible adult who will be looking after them throughout the visit.

The health, safety and well-being of our patients, family, carers and staff remain our absolute priority.

Visitors for outpatients

Outpatient Visitors who are accompanying a patient on the respiratory pathway/or patients who are immunosuppressed must wear a mask.

Outpatients can have up to 2 companion/visitors due to limited seating.

If you have any queries or special requirements then please give us calls to discuss on 020 3944 2784 before you attend.

Protected meal times

Staff will try to avoid disturbing you during these times, so you can enjoy your meal:

• Breakfast: 08:00 – 08:45
• Lunch: 12:30 – 13:30
• Dinner: 18:15 – 18:45

Respecting other patients

We ask that when visiting the Hospital as a guest of a patient, you respect all other patients by following these simple guidelines:

• Children will only be permitted to visit (outpatients and inpatients) if accompanied by a responsible adult who will be looking after them throughout the visit. The GPs within outpatients are seeing a small number of children and they are to be accompanied and supervised by a responsible adult at all times
• Please keep noise levels down on the ward – many of our patients will be resting and recovering.
• If you have a cough, cold, upset stomach or any potentially infectious condition, please contact the ward for advice before visiting.
• Please wash your hands on the ward before visiting a patient or use the alcohol gel provided.
• Visitors who are visiting inpatients who are on the respiratory pathway or at a high-risk of infection due to immunosuppression will be asked to wear a mask when they are with the patient and whilst in the hospital.
• Please do not sit on the patient’s bed – we have provided chairs in the room for visitors.
• Please do not bring in cooked food which requires storage or reheating.
• Gifts such as fruits, sweets and magazines are welcome in the wards.

Please note: Flowers are not allowed due to strict infection control policies.

Travelling to the Hospital and parking

King Edward VII’s is conveniently located, within walking distance to Baker Street Station, Regent’s Park Station and Great Portland Street Station. We advise using public transport to visit, as parking is limited and we are in a congestion zone.

We are also only moments away from the charming Marylebone Village – see this shopping and dining guide for the area.

Parking

If you want to drive to the Hospital, please give yourself enough time to find a car parking space. Due to our central London location, we do not have an onsite car park. Paid meter parking may be available directly outside the hospital and we have porters and a door person who will be able to assist you with any luggage.

Visit Westminster Council’s parking visitors page for further information.

Further useful information

Confidentiality

If you ask for information about a patient, a doctor or nurse will ask about your relationship to the patient. If applicable, the doctor or nurse will seek the patient’s permission before giving you any details about their condition and treatment.

We can’t give any medical information over the telephone. If a friend or relative is having an operation, the Ward Nurse will let you know how soon after the operation you can call to receive an update.

Post and parcels

Post and parcels are delivered to the Wards throughout the day. To ensure safe delivery, include the patient’s full name and the Hospital address (King Edward VII’s Hospital, 5-10 Beaumont Street, Marylebone, London, W1G 6AA).

Additional support

If you require any additional support prior to or during your visit, please let us know.